Questions people actually ask

Yes. Prices are on the pricing page and on every medication page you can add to a cart, before you answer a question. Your exact total, including the consultation fee for each visit, is confirmed before any payment.

Because each medication is its own visit. Our clinical partner evaluates one prescription request per visit, so two medications in your cart means two provider visits, each with its own consultation fee — shown itemised at checkout before you pay. The fee pays for the provider's time and isn't refunded once the visit has happened, whatever the provider decides; everything above it is refunded automatically if that medication isn't prescribed — for a shipped medication, that is the medication portion. If we fail to open your visit at all, the whole item is refunded, consultation included.

No. Adding a treatment to your cart and paying for it books a visit with a licensed provider — it is a request for review, not an order. Each medication in your cart is reviewed in its own visit, and you may be prescribed some, all, or none of what you added. If a medication isn't prescribed, everything you paid for that item above its consultation fee is refunded automatically; only the consultation fee for that visit stands.

Your provider decides which strength, if any, is appropriate for you. If they prescribe a lower strength than the one you paid for, we refund the difference automatically. If they prescribe a higher strength, we ask you to approve the difference in price before the higher-strength order can move forward, and nothing more is charged without your approval. If you decline, we ask your provider to review whether the strength you paid for is appropriate; if they do not prescribe it, the item is not sent and the medication portion is refunded. You don't need to ask: we check every prescription against the strength you paid for.

Telehealth visits and prescription medications are often HSA/FSA-eligible, but plans differ — check with your plan administrator. We don't require insurance for anything.

Yes. Every medication here is prescription-only. A licensed provider reviews your health and decides whether treatment is appropriate before you can receive it.

No. Providers prescribe only when treatment is appropriate and safe for you. If it is not, you get a clear explanation and, where it applies, a pointer to in-person care.

We currently see patients in 48 states and the District of Columbia — every state except Alabama and Mississippi. A few treatments have their own state rules: compounded semaglutide, tirzepatide and liraglutide are not prescribed in Ohio or Washington, and with no other weight-loss medication to offer there, weight-loss care isn't available in either state. Your state is the first question of every visit, and the Where we operate page keeps the current list.

Independent, licensed clinicians working through the medical groups of our clinical partner — and a provider can only treat you if they're licensed in the state where you're located, which is why your state is the first thing we ask.

A visit opens with a licensed provider for each medication in your order. The provider takes your medical history, asks anything that needs clarifying, and decides what's appropriate. If a medication is prescribed, it's sent to the pharmacy and you'll see the status in your patient portal; if it isn't, the medication portion is refunded automatically and you'll be told why.

Yes. Nothing renews automatically — each purchase is a one-time payment for the plan length shown, and nothing is charged again unless you choose to buy again, or approve a difference for a higher strength your provider prescribes. If you stop a medication, your provider tells you whether it needs tapering.

The quiz you answer before checkout is a recommender, not a medical assessment; your medical history is taken by the licensed provider in your visit, and it exists to be read by that provider — that's it. We don't put health details in URLs, we keep advertising pixels off the quiz, cart and portal, and our emails never name a condition or medication. Packaging is plain, and your card statement shows our trading name.