Refund policy

Each item in your cart is its own visit with a licensed provider, and each carries its own $32 provider consultation. If prescribed, the rest of a shipped item's price covers the medication and the shipping. For a clearance visit, the rest of the price is the provider visit itself — a clearance dispenses nothing. The checkout screen shows the total and the consultation portion of every item before you enter any payment details.

Everything you paid for that item above its consultation fee — the medication portion, where the medication ships with the price — is refunded automatically. You do not need to contact us, and any other medication in the same order is unaffected: each is decided, and refunded, on its own. The consultation fee for that item is not refunded, because the consultation itself took place: a licensed provider saw you, reviewed your health information and made a clinical decision. You'll receive an email confirming the refund, which typically appears on your statement within 5–10 business days.

Your provider decides which strength, if any, is appropriate for you. If they prescribe a lower strength than the one you paid for, we refund the difference automatically. If they prescribe a higher strength, we ask you to approve the difference in price before the higher-strength order can move forward, and nothing more is charged without your approval. If you decline, we ask your provider to review whether the strength you paid for is appropriate; if they do not prescribe it, the item is not sent and the medication portion is refunded.

A clearance visit prescribes and dispenses nothing: the price is the visit, and it carries the same $32 provider consultation, which is not refunded. If the clinician does not clear you, everything you paid above that consultation fee is refunded automatically, in the same way as a medication that is not prescribed. If you are cleared, nothing further is charged.

If your payment succeeds but we cannot set up your visit, that item is refunded in full — including the consultation fee, since no consultation ever took place. This also happens automatically.

A missed visit isn't forfeited: the same link lets you reconnect, and your care team can help you reschedule from your patient portal. Refunds for missed visits are handled case by case — write to us.

Once a prescription has been dispensed — shipped to you — it cannot be returned or refunded. This is not our preference — pharmacy law prohibits restocking dispensed prescription medication, for your safety and everyone else's.

If something about a charge looks wrong, write to us at support@reviverxcare.com or message your care team from the patient portal — a human reads every message.