Legal
Refund policy
Draft v0.2 — last updated 30 August 2026. Not yet in effect. A final version reviewed by counsel replaces this page before launch.
Every price at ReviveRx Plus is shown in full before you pay, and the refund rules below are applied automatically by our systems — you never have to ask.
What your payment covers
When you pay for a visit, your payment covers a consultation with a licensed provider and — only if that provider prescribes treatment — your medication and shipping. The checkout screen shows the total, and shows which portion is the provider-consultation fee, before you enter any payment details.
If your provider decides treatment isn't appropriate
The medication portion of your payment is refunded automatically — you do not need to contact us. Any provider-consultation fee shown at checkout is not refunded in that case, because the consultation itself took place: a licensed provider reviewed your health information and made a clinical decision. You'll receive an email confirming the refund, which typically appears on your statement within 5–10 business days.
If we fail to deliver your visit
If your payment succeeds but we cannot set up your visit, your payment is refunded in full — including the consultation fee, since no consultation ever took place. This also happens automatically.
If you miss your visit
A missed visit isn't forfeited: the same link lets you reconnect, and your care team can help you reschedule from your patient portal. Refunds for missed visits are handled case by case — write to us.
Shipped medication
Once a prescription has been dispensed and shipped, it cannot be returned or refunded. This is not our preference — pharmacy law prohibits restocking dispensed prescription medication, for your safety and everyone else's.
Anything else
If something about a charge looks wrong, write to us at support@reviverxcare.com or message your care team from the patient portal — a human reads every message.