Terms of use

These Terms of Use (the "Terms") are an agreement between you and Modest Habitat LLC, doing business as ReviveRxCare ("ReviveRxCare", "we", "us"), a Florida limited liability company with its principal address at 19533 NW 57th Ave, Miami Gardens, FL 33055. You can reach us at support@reviverxcare.com. The Terms govern your use of https://reviverxcare.com, the treatment catalogue, the cart and checkout, the patient portal, and every other service we operate (together, the "Platform").

By using the Platform, creating an account, adding a treatment to your cart or paying for a visit, you agree to these Terms and to our Privacy policy, and — when you start a visit — to the Telehealth informed consent. The Refund policy forms part of these Terms. If you do not agree, do not use the Platform. Where these Terms and a document specific to your medical care conflict, the document specific to your care governs that care.

ReviveRxCare is a technology and administrative platform. We build and operate the website, the treatment catalogue, the cart, the checkout, the patient portal and the messaging and scheduling tools around your visit. We take payment, provide customer support, and handle the administrative side of connecting you with a clinician.

We do not practice medicine, and we are not a pharmacy. Medical care on the Platform — the visit, the medical history, any diagnosis, the decision whether to prescribe, and the prescription itself — is provided by independent licensed clinicians through the medical groups of our clinical partner. Those clinicians and medical groups are not our employees, and we do not own or control them. Prescriptions are dispensed by independent licensed pharmacies — the partner pharmacies listed on our Partner pharmacies page.

Every clinical decision on the Platform is made by a licensed clinician exercising independent professional judgment. We do not tell a clinician what to prescribe, set targets, pay anyone per prescription, or review clinical decisions for anything other than safety and quality. A clinician may prescribe what you asked for, something different, a different dose, nothing at all, or may refer you to in-person care. Each of those is a legitimate outcome of a visit.

Because your clinician is independent, the clinician and their medical group — not ReviveRxCare — are responsible for the medical care you receive, for your medical record, and for meeting the standard of care. Our responsibility is the Platform: that it works, that it is honest about what it does, that your money is handled exactly as described here, and that your information is protected as described in the Privacy policy.

We publish the names of the medical groups on our Providers page once we hold them in writing, and not before. Until then, you can ask us which medical group is responsible for your care, and we will ask our clinical partner for you.

To use the Platform you must be at least 18 years old, physically located in a state we serve at the time of your visit, and able to form a binding contract. We currently serve 48 states and the District of Columbia — every state except Alabama and Mississippi. The Where we operate page is the authoritative list; it changes as licensure changes, and some treatments carry their own state exclusions, which are shown on the treatment's page and at checkout.

You agree to give accurate, complete and current information — about who you are, where you are and your health — and to update it when it changes. A clinician relies on what you tell them; inaccurate information can lead to a wrong clinical decision, and is grounds for us to close your account. You may not use the Platform on behalf of another person, share your account, or obtain medication for anyone but yourself.

The Platform is offered in the United States only. We do not ship medication outside the United States, and we do not serve patients who are outside the country at the time of their visit.

The patient portal is where you see the status of your visits, your messages with your care team, and your orders. You sign in with a one-time code sent to your email address, so protecting access to that inbox protects your account. Tell us at support@reviverxcare.com immediately if you believe someone else has used your account; you are responsible for activity on your account until you do.

We may suspend or close an account that breaks these Terms, misrepresents identity or location, attempts to obtain medication improperly, or abuses our staff. Closing an account does not cancel any refund you are owed under these Terms.

Adding a treatment to your cart and paying for it is a request for a provider visit. It is not an order for medication, and no medication is promised. Each treatment in your cart is reviewed in its own visit with a licensed clinician, because our clinical partner evaluates one prescription request per visit: two treatments in one cart means two visits, each with its own consultation fee, each decided on its own. You may be prescribed some, all or none of what you added.

The questions we ask before checkout — your state, your age and one or two screening questions — exist to point you to a treatment you can lawfully be seen for and to a clinician licensed in your state. They are not a medical assessment and nobody relies on them as one. Your medical history is taken by the clinician in the visit.

Prices are shown in full before you pay: the total for each item and the portion that is the consultation fee. If your provider prescribes a higher strength than the one you paid for, you are asked to approve the difference before anything more is charged.

You pay before the visit. Payments are processed by Stripe; we never see or store your full card number, and your card statement shows our trading name.

Each item's price has two parts, and the checkout shows both. The consultation fee shown at checkout pays for the clinician's time and is not refunded once the visit has taken place, whatever the clinician decides — a visit that ends in no prescription is still a visit. For medication that ships to you, the remainder is the medication portion; for a clearance visit, the remainder is the rest of the visit price, because a clearance dispenses nothing.

If the clinician does not prescribe that item, the medication portion is refunded automatically to your original payment method, and the remainder of a clearance visit that does not end in clearance is refunded the same way; you do not need to ask.

If your payment succeeds but we fail to open your visit, the item is refunded in full, consultation fee included. Each item in an order is decided, and refunded, on its own.

Your provider decides which strength, if any, is appropriate for you. If they prescribe a lower strength than the one you paid for, we refund the difference automatically. If they prescribe a higher strength, we ask you to approve the difference in price before the higher-strength order can move forward, and nothing more is charged without your approval. If you decline, we ask your provider to review whether the strength you paid for is appropriate; if they do not prescribe it, the item is not sent and the medication portion is refunded.

A missed visit is not forfeited: you can reconnect or reschedule from the patient portal. A visit you repeatedly fail to attend is treated, for the consultation fee, as a visit that has taken place. Refunds for missed visits are handled case by case — write to us.

Nothing on the Platform renews automatically. Each purchase is a one-time payment for the plan length shown on the page; when it ends, nothing is charged unless you choose to buy again, or approve a difference for a higher strength your provider prescribes.

Once a medication has been dispensed — shipped to you — it cannot be returned or refunded; pharmacy law prohibits restocking dispensed prescription medication. The Refund policy describes exactly what our systems do, in the order they do it, and prevails over any summary here. Refunds typically appear on your statement within five to ten business days.

If you dispute a charge with your card issuer before writing to us, we will give the issuer the record of your visit's status and the refund rules above. A dispute does not cancel a prescription that has already been dispensed.

A prescription is written only when a licensed clinician decides it is appropriate for you. It goes directly from the clinician to a pharmacy — a partner pharmacy listed on our Partner pharmacies page. We do not hold, fill, alter or transfer prescriptions, and we cannot change what a clinician has written.

Some treatments on the Platform are compounded.

Our rule is that a compounded medication may be prescribed only where the clinician documents a clinical reason for a compounded preparation. We do not yet hold our clinical partner's written protocol for how that reason is documented, and our Standards page says so. Each compounded treatment's own page says that it is compounded. Compounded semaglutide, tirzepatide and liraglutide are not prescribed in Ohio or Washington.

Shipped medication is sent by the pharmacy to the address you give. Delivery times are the pharmacy's and the carrier's; we will help you chase a delayed shipment but cannot control it. Read the pharmacy's label and the information that comes with your medication, take it exactly as your clinician directed, and put any question about it to your care team through the portal.

Dispensing pharmacies are regulated by the board of pharmacy of the state in which they are located, and they — not we — are responsible for the compounding, quality, labeling and dispensing of what they supply. We publish what we have verified about each partner pharmacy, and only that.

We do not offer, and clinicians on the Platform do not prescribe, controlled substances in any schedule — no opioids, benzodiazepines, stimulants or sedatives, and nothing else listed under the federal Controlled Substances Act or a state equivalent. A request for one is declined, and we make no exceptions. This is a promise published on our Standards page as well as here.

ReviveRxCare does not guarantee that you will be prescribed any treatment, that a treatment will work for you, or that you will achieve any particular result. Individual results vary, every medication carries risks as well as potential benefits, and a clinician's decision not to prescribe is a clinical outcome rather than a failure of the service. Nothing on the Platform — a page, a price, a suggestion from the quiz, a message from our support team — is medical advice, a diagnosis, or a promise about your health. Medical advice comes from your clinician, in your visit.

Information on the Platform about conditions and treatments is educational. It is written to be accurate and is reviewed, but it is general, it may be out of date, and it does not account for your situation. Do not start, stop or change a medication because of something you read here; ask your clinician.

The Platform is not an emergency service and is not monitored in real time.

We may close the account of anyone who does, and we may report unlawful activity to the authorities.

We communicate with you by email and through the patient portal, and by text message only where you have opted in. Transactional emails — receipts, visit links, status updates — are sent by a third-party email service and deliberately carry no condition or medication names in their subject or body, because email is not encrypted end to end and other people with access to your inbox may read it. Anything clinical is said in the portal or in your visit. You may opt out of non-essential messages at any time; we need to remain able to message you about a visit you have paid for.

The Platform — its text, design, code, images and marks — belongs to Modest Habitat LLC or its licensors. You may use it for your own personal, non-commercial care and for nothing else. Medication and brand names belong to their manufacturers and are used to identify products, not to suggest endorsement.

The Platform is provided as is. We work to keep it available, accurate and secure, but we do not promise that it will be uninterrupted or error-free, and we are not responsible for delays caused by carriers, pharmacies, payment networks, internet outages, or the scheduling of clinicians who are not our employees.

To the fullest extent permitted by law, Modest Habitat LLC's total liability to you for anything arising out of your use of the Platform is limited to the amount you paid us in the twelve months before the event giving rise to the claim, and we are not liable for indirect or consequential loss. This limitation does not apply to our own fraud or wilful misconduct, does not limit any right you have under consumer-protection law that cannot be limited by contract, and does not affect the responsibility of a clinician, medical group or pharmacy for the care or medication they provide — which is theirs, and not ours to limit.

Complaints about the Platform — a charge, a delay, our staff, this website — go to support@reviverxcare.com first. A human reads every message, and we aim to reply within two business days. If we cannot resolve it, you may contact the consumer-protection agency of your state.

Complaints about your medical care go to the clinician's medical group (if you do not know which it is, ask us and we will find out from our clinical partner), and you always have the right to complain to the medical board of the state in which you were located for your visit — the board that licenses your clinician there. The Federation of State Medical Boards keeps a directory of every state board's contact details at fsmb.org/contact-a-state-medical-board.

Complaints about a pharmacy go to the board of pharmacy of the state in which that pharmacy is located; the National Association of Boards of Pharmacy lists them at nabp.pharmacy/about/boards-of-pharmacy.

Complaints about how health information has been handled may also go to the U.S. Department of Health and Human Services, Office for Civil Rights.

Complaining will not affect the care or service you receive.

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute between you and Modest Habitat LLC about the Platform or these Terms that we cannot resolve informally is brought in the state or federal courts located in Broward County, Florida, and you and we each consent to their jurisdiction. Before filing, you agree to write to us and give us thirty days to resolve the matter.

Nothing here prevents you from bringing a claim in the small-claims court of your own state where its rules allow, or from complaining to a regulator. A claim about medical care is against the clinician or medical group that provided it, under the law that governs them.

These Terms are version 1.4. When you agree to them — at checkout and when you start a visit — we record the version you were shown, so there is always an answer to which wording you agreed to. We may change these Terms as the Platform, the law or our partners change. A material change is announced by email to account holders, and by a new version number and date on this page, before it takes effect; it applies only to visits started after that date. Continuing to use the Platform after a change means you accept it. If you do not, stop using the Platform and ask us to close your account.

If a court finds part of these Terms unenforceable, the rest still applies. Our not enforcing a term is not a waiver of it. You may not transfer your rights under these Terms; we may transfer ours to a successor that takes on our obligations to you. These Terms, the Privacy policy, the Refund policy and the Telehealth informed consent are the entire agreement between you and us about the Platform.

Modest Habitat LLC, doing business as ReviveRxCare. 19533 NW 57th Ave, Miami Gardens, FL 33055. support@reviverxcare.com. A human reads every message.