Telehealth informed consent

Your visit happens in one of two ways, depending on your state and your treatment. Either it is a short live video conversation with a licensed provider, or it is asynchronous — sometimes called store-and-forward — where you answer questions about your health in writing and a licensed provider reviews your answers and decides. In both cases no physical examination takes place.

A provider may decide your situation cannot safely be assessed this way. If so, they will tell you and direct you to in-person care.

The questions you answer before checkout — your state, your age and one or two screening questions — point you to a treatment you can lawfully be seen for and to a provider licensed in your state. They are not a medical assessment, they do not replace one, and nobody relies on them as one. Your medical history is collected by the licensed provider in the visit, and the provider's decision rests on what you tell them there.

• It is not a substitute for a physical examination, and some conditions cannot be diagnosed without one.
• A provider is working from what you tell them. Incomplete or inaccurate answers can lead to a wrong decision, which is why the questions ask what they ask.
• It is not an emergency service and is not monitored in real time. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.
• Technology can fail. A delay or an outage could postpone review of your visit.

Completing a visit does not entitle you to medication. The provider exercises independent clinical judgment and may decide that no treatment is appropriate, that a different treatment is, or that you should be seen in person. A decision not to prescribe is a clinical outcome, not a failure of the service.

ReviveRxCare does not practice medicine and does not influence that decision.

You are free to seek care in person instead, at any time, and to stop a visit at any point. You may withdraw this consent by writing to support@reviverxcare.com. Withdrawing consent does not affect care already provided.

What you tell the provider is shared with the pharmacy that would fill a prescription, if one is written, and the status and outcome of your visit are returned to the platform so that payment and refunds can be handled. How health information is handled is set out in the Privacy policy and the Notice of Privacy Practices.

Email and text messages are not encrypted. Other people with access to your inbox or phone may be able to read what we send you.

Care is available only in states where a provider working with us holds a license. Your state is the first question of every visit, and if no provider working with us is licensed where you are, we will tell you before you go any further.

If you have a concern about your care, write to support@reviverxcare.com. You also have the right to complain to the medical board of the state in which you were located for your visit — the board that licenses your provider there. The Federation of State Medical Boards keeps a directory of every board's contact details at fsmb.org/contact-a-state-medical-board. Complaining will not affect the care you receive.